Terms and Conditions

Booking and Payment

All course places must be paid for in full prior to attendance. A booking is not confirmed until full payment has been received. Harper Shaw Investigation Consultants Ltd reserves the right to refuse attendance where payment has not been received in advance.

Course Fees

Course fees are as stated at the time of booking. Prices may be subject to VAT where applicable. Payment must be made using the methods specified at checkout or as agreed in writing.

Public Sector and Force Bookings

Public sector organisations may request invoicing, subject to prior agreement. A valid purchase order number must be provided at the time of booking where invoicing is required. Payment terms for approved invoiced bookings are 30 days from invoice date unless otherwise agreed in writing. Harper Shaw Investigation Consultants Ltd reserves the right to withhold course materials or certification where payment terms are not met. All bookings remain subject to these Terms and Conditions regardless of internal procurement processes.

Cancellations by the Delegate

Cancellations must be made in writing. Cancellations made more than 14 days before the course start date may be eligible for transfer to a future date at the discretion of Harper Shaw Investigation Consultants Ltd. Cancellations made within 7 days of the course start date are non-refundable. Non-attendance without notice will result in full loss of fees.

Transfers

Delegate substitutions may be accepted with prior written notice. Transfers to a future course date are subject to availability and approval.

Cancellation or Changes by Harper Shaw

Harper Shaw Investigation Consultants Ltd reserves the right to amend course dates, venues or delivery format where necessary. In the event of cancellation by Harper Shaw, delegates will be offered an alternative date or a refund of fees paid. Liability is limited to the course fee only.

Recording and Intellectual Property

Course sessions, including webinars and live online delivery, must not be recorded, photographed, copied or reproduced without prior written permission. Screen capture, audio recording and distribution of course content is prohibited. Where Harper Shaw records a session for internal purposes, this does not grant delegates permission to record or distribute material. All course materials remain the intellectual property of Harper Shaw Investigation Consultants Ltd and must not be reproduced or shared.

Confidentiality and Sensitive Material

Training may include discussion of real case scenarios, investigative techniques and sensitive technical processes. Case examples are presented for educational purposes and anonymised where appropriate. Delegates must treat all course content as confidential and must not disclose, share or publish material discussed during training without prior written permission. Delegates remain responsible for complying with their own organisational policies regarding sensitive information.

Conduct

Harper Shaw Investigation Consultants Ltd reserves the right to remove any delegate whose behaviour is disruptive or inappropriate. No refund will be provided in such circumstances.

Liability

Harper Shaw Investigation Consultants Ltd accepts no responsibility for travel, accommodation or associated costs incurred by delegates. Delegates are responsible for meeting any technical requirements for online training.

Data Protection and GDPR

Harper Shaw Investigation Consultants Ltd will process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. Personal information provided at booking will be used for course administration, communication, certification and related training delivery purposes. Personal data will not be shared with third parties unless required for course delivery, legal obligation or with the delegate’s consent. Delegates have the right to request access to, correction of, or deletion of their personal data, subject to legal and contractual obligations.

Further information on how personal data is handled is available in our Privacy Policy.